Procurement & Support

Stop chasing carriers and juggling vendors. VoicePlus handles every aspect of mobile, laptop, and telecom procurement — from sourcing and activation through to ongoing support — so your IT team can focus on what matters.

As your single point of contact, we manage service orders, device sourcing, carrier provisioning, and day-to-day support requests across every provider in your fleet. Whether you need 10 devices or 10,000, we streamline the process, reduce costs, and remove the complexity.

VoicePlus Procurement & Support is available as a standalone service or as part of the Atrium Integrated Managed Mobility & Endpoint Services bundle — combining Telecom Expense Management, Device Lifecycle, Procurement, and Device Security into one platform.

See Atrium Bundle Services

Procurement and Warehousing

Source, stage, and ship devices — without the overhead

Carrier-independent procurement across all Australian carriers and OEM vendors — mobiles, laptops, tablets, SIMs, and accessories
Turnkey device staging — pre-configured, security-enrolled, and ready to use on arrival via our Device Lifecycle Management process
Centralised warehousing with real-time inventory visibility via Atrium
Forward and reverse logistics — deployments, returns, and bulk rollouts managed end-to-end
Volume pricing and consolidated purchasing to reduce per-device costs

Support Desk

One team, every carrier, every issue — resolved

Single point of contact for all mobile, laptop, telecom, and endpoint support — no more calling carriers directly
Multi-carrier support across Telstra, Optus, Vodafone, and specialist providers
Level 1–3 technical support via our dedicated Australian HelpDesk
Priority and VIP support tiers for business-critical users and executives
Reach us by live chat, email, or phone — with real-time ticket tracking in Atrium
Carrier escalation management — we chase the carriers so you don't have to

Ordering Portal

Self-service ordering with built-in governance

Atrium's online portal for device orders, service requests, SIM activations, and plan changes — available 24/7
Configurable approval workflows that enforce your procurement policies before orders are placed
Pre-approved device and accessory catalogues tailored to your organisation's standards
ServiceNow Atrium Plug-in — raise and track orders directly from your existing ServiceNow environment, eliminating the need to manage two separate systems
Consolidated view of billing and order history across all carriers and vendors via Telecom Expense Management
Independent, carrier-neutral advice on plans, devices, and cost-effective alternatives

Governance and Compliance

Procurement controls that protect your budget and your data

Enforce corporate procurement policies with role-based access, approval chains, and spending limits
Full audit trail for every order, service change, and device movement — timestamped and traceable in Atrium
Telecom activity auditing to detect billing errors, unused services, and cost-saving opportunities
Usage policy enforcement to prevent bill shock and reduce unexpected charges
ISO/IEC 27001:2022 certified — your procurement data is handled to international security standards

Proven Track Record

Every device we procure, every support ticket we resolve, and every carrier we manage contributes to measurable outcomes for our clients. From streamlining procurement for national fleets to eliminating hours of carrier hold-time each week, VoicePlus Procurement & Support delivers operational efficiency at scale.

25K+

Devices Managed

104K+

Hours Saved Through Automation

$7.5M

Telecom Spend Optimised

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Frequently Asked Questions

Why use a device procurement partner instead of buying directly from a carrier?

A procurement partner removes the constraints of single-carrier purchasing. Buying direct ties your fleet to one network's catalogue, pricing, and processes; a carrier-independent partner sources devices and services across all major carriers, negotiates volume pricing, stages every device before delivery, and gives you one accountable contact for orders, returns, and escalations. The result is better pricing leverage, faster deployment, and procurement decisions driven by your requirements rather than a carrier's commercial interests

What is Device as a Service (DaaS)?

Device as a Service is a commercial model where devices, provisioning, support, and lifecycle management are delivered by a single provider for a recurring per-device cost, rather than purchased upfront and managed in-house. It shifts device spend from capital to operating expenditure, makes fleet costs predictable, and removes procurement, staging, and end-of-life handling from your internal team. VoicePlus delivers DaaS through the Atrium platform as part of its integrated managed mobility services.

What procurement services does VoicePlus offer?

VoicePlus provides end-to-end procurement services including carrier-independent device sourcing, pre-configured device staging, centralised inventory management, and end-to-end logistics for device deployments and returns. Volume pricing is negotiated to reduce per-device costs across your fleet.

How does the Atrium ordering portal work?

The Atrium portal provides 24/7 self-service ordering for devices, SIM activations, and services, with configurable approval workflows, pre-approved device catalogues aligned to your standards, and consolidated billing visibility. A dedicated ServiceNow application connects to Atrium via API, so organisations running ServiceNow can manage multiple vendors through a single pane of glass without leaving their existing service management environment.

Which carriers does VoicePlus support?

VoicePlus provides multi-carrier support across all major Australian providers including Telstra, Optus, and Vodafone. As a carrier-independent provider, VoicePlus can source, provision, and support devices and services from a single point of contact, regardless of which carrier — or mix of carriers — your organisation uses.

What levels of technical support does VoicePlus provide?

VoicePlus provides Level 1 to Level 3 technical support, accessible via live chat, email, or phone, with full ticket tracking. VIP and Priority support tiers are available for executives and business-critical users, tagged within VoicePlus systems so critical requests are identified and escalated automatically. VoicePlus also manages carrier escalations on your behalf, removing that burden from your internal team.

How does VoicePlus support governance and compliance requirements?

VoicePlus enforces procurement governance through role-based access controls, spending limits, pre-approved device catalogues, and complete audit trails for all transactions. The service is backed by ISO/IEC 27001:2022 certification, with usage policy enforcement built in.