Complete Device Lifecycle Management for Mobiles, Laptops & Computers

DEVICE PROVISIONING & STAGING

Get devices into your people's hands — configured, compliant, and ready to work.

Every new device represents a window of risk and a block of IT time. Unboxing, SIM insertion, account activation, app installation, security configuration, MDM enrolment — it adds up fast when you're deploying at scale. 

Our turnkey provisioning and staging service handles it all before the device reaches the end user. We configure every mobile, laptop, and tablet in compliance with your corporate device policies, pre-load required apps and security settings, and enrol devices into your UEM environment (including Microsoft Intune, Apple Business Manager, and Samsung Knox). 

The result: your people get a device that works from the moment they open it, and your IT team doesn't lose a day to setup.

Key outcomes:

• Devices arrive configured, secured, and enrolled — ready for immediate use
• Full compliance with your corporate mobile and endpoint policies from day
• Every asset is tracked and visible in Atrium from the moment it's deployed

REPAIR MANAGEMENT

Get broken devices back in action faster — without the runaround.

A broken device doesn't just mean a repair bill — it means lost productivity, frustrated staff, and IT time wasted chasing quotes and couriers.

When you're managing repairs across multiple manufacturers and service centres, the complexity multiplies. VoicePlus takes ownership of the entire repair cycle. From initial fault assessment and quote authorisation through to device retrieval, tracking, and return — we manage it end-to-end so your team doesn't have to. Every repair is tracked in Atrium, giving you full visibility of status, cost, and turnaround time.

We also manage warranties and ownership records centrally, so you always know what's covered and what isn't — no more digging through spreadsheets.

Key outcomes:

• End-to-end repair management with full visibility in Atrium 
• Simplified quote authorisation and cost tracking - Centralised warranty and ownership management across your entire fleet

Priority Replacement Program;

When a critical device goes down, waiting days for a repair isn't an option. Our Priority Replacement Program delivers a configured replacement device within 24 hours — keeping your people productive while the original device is repaired. This is particularly valuable for field workers, executives, and anyone whose role depends on being connected. No downtime, no disruption.

FLEET RENEWAL & OPTIMISATION - Device Refresh

Stop overpaying for devices and plans you've outgrown. 

Without active management, device fleets drift. Contracts roll over on unfavourable terms, leases expire unnoticed, and staff continue using devices well past their effective life — while licences stack up unused. 

Our Fleet Renewal program (device refresh) proactively manages every device, lease, licence, and contracted plan across your mobile and computer fleet. Atrium's automated renewal engine identifies upcoming expiries and guides end users through the upgrade process, ensuring you're never caught off guard. 

 The result: you purchase only the licences you need, replace devices at the right time, and maintain the technology capability your business depends on.

 Key outcomes:

• Automated, proactive renewal alerts — no more silent contract rollovers
• Licence and lease optimisation to eliminate waste and overspend 
• Technology refresh aligned to business need, not arbitrary timelines

STAFF TURNOVER — RETRIEVAL & REDEPLOYMENT

When people leave, their devices shouldn't disappear with them.

Staff turnover is one of the biggest sources of device loss and wasted spend. Without a structured process, departing employees walk out with company devices, data remains on handsets that end up in drawers, and IT scrambles to account for missing assets. 

VoicePlus runs a proactive retrieval program that triggers automatically when an employee departs. We coordinate the return of all devices and services, securely wipe corporate data, and assess each device for redeployment. 

Recovered devices that are still fit for purpose are refurbished, re-staged, and returned to a redeployment pool — ready for the next new starter. This significantly reduces procurement costs and keeps usable assets in circulation rather than gathering dust in storage. 

 Key outcomes:

• Automated retrieval triggered by employee departure — nothing falls through the cracks
• Devices securely wiped, assessed, and redeployed where possible
• Reduced procurement costs by maximising the useful life of every asset

SECURE RETIREMENT & TRADE-IN

Retire devices securely, stay compliant, and recover residual value. 

End-of-life devices that aren't properly retired create real risk — residual data, compliance exposure, and e-waste liabilities. At the same time, many organisations simply write off devices that still hold commercial value. 

VoicePlus manages the full retirement process: certified data wiping to meet your compliance and data security obligations, environmentally responsible disposal, and — where applicable — trade-in to recover residual value from end-of-life devices. 

Every retirement is recorded in Atrium, giving you a complete audit trail from deployment through to disposal. No loose ends, no compliance gaps, and no value left on the table. 

 Key outcomes:

• Certified data destruction and secure disposal meeting compliance standards
• Trade-in program to recover revenue from end-of-life devices
• Full audit trail in Atrium from first deployment to final retirement