Managed Mobility & EndPoint Services

In many Australian companies it is the IT department that has inherited responsibility for mobility management.  

This has arisen mainly as an accident of history.  When corporate mobility was in its infancy IT was required to ensure that corporate email could be received on those first Blackberry devices.  As mobility grew at a phenomenal rate and senior management wanted the latest devices and conveniences, IT was at the forefront of making it happen.

However, at some point along the journey, mobility management became so much more than hardware and software.

Mobility Management is not IT! 

Many of the tasks included in Mobility Management are not really IT at all...at least that is what most IT Managers believe. A recent survey of IT specialists in the USA found a resounding majority wanted mobility management outsourced to anywhere just so long as it was off their plate!

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It is difficult to argue that these tasks are IT...

  • procuring mobile devices
  • setting up smartphones
  • connecting a phone plan
  • managing SIM cards
  • delivering devices
  • repairing broken phones
  • replacing lost phones
  • adding international roaming
  • retrieving devices from departing employees…

And this list doesn't even touch on financial management or asset management tasks.

Is outsourcing mobility management the answer for the time-poor IT department?


What is MMS?

The term Managed Mobility Services [MMS] was coined by industry research consultants, Gartner, in 2011 when they produced the white paper: Critical Capabilities for Managed Mobility Services, Analyst(s): Eric Goodness, Phillip Redman.

According to the Gartner definition:

Managed Mobility Services [MMS] encompass the IT and process management services required by a company to acquire, provision and support smartphones, tablets and ruggedised field force devices with integrated cellular and/or wireless connectivity. 

Atrium is a managed mobile service developed for Australian business by VoicePlus in partnership with Coca-Cola Amatil.

What will MMS deliver?

A reputable MMS provider will be able to

  • complete a business-wide mobility audit
  • undertake mobility benchmarking and asset register integrity
  • demonstrate informed analysis of emerging technologies that could be a relevant option
  • minimise risk by ensuring your business-critical communications activities are protected throughout the exercise
  • deliver a strategic plan 

They should also be able to

  • implement strategies to reduce costs 
  • implement strategies to enhance employee productivity
  • support decision-making around Corporate Mobile Policy 
  • provide information to support contract negotiations with telco carriers

 

VoicePlus is a Managed Mobility Service provider.

Atrium MMS has a proven track record in cutting the mobility costs of Australian customers such as Coca-Cola Amatil, KONE, CNH Industrial, and Weir Minerals.

The simple reality is that most Australian businesses in 2016 are barely keeping pace with the requirements of managing their current telecoms portfolio. Companies simply don't have the expertise or resources to do it all themselves. 

MMS providers can deliver a full-service online environment to manage all operational mobility requirements. Alternatively, MMS providers can deliver modules to help IT departments plug their knowledge or resource gaps –  such as telecom expense management (TEM), mobile device management (MDM), asset management, procurement and provisioning, helpdesk, or telco carrier services.

We’ve said it before and we’ll say it again – mobility is not really IT!  Well at least that is how many IT specialists feel.  Few IT departments have developed mobility expertise, and even fewer view mobility as core to their business.

A MMS provider has made mobility his business and passion. Outsourcing MMS will give your organisation access to skills and experience that might otherwise be out of reach.  A MMS provider will keep up with emerging technology, implement optimisation workflows, perform telco data analysis and consolidate findings to provide you with the high-level information necessary to help you make the important strategic mobility decisions.

It is not uncommon for many Australian businesses to have limited visibility of their mobility costs.

A key outcome of MMS is detailed visibility into mobile costs. With the help of a MMS provider, you will gain visibility into total spend, as well as an understanding of how company employees use their devices. A MMS  platform will monitor and communicate costs by individual or cost centre. This transparency acts an a continual audit with every employee's eyes on their bill.

Research consistently shows that enterprises spend less when they outsource mobility management. 

According to the Runzheimer mobility benchmarking report, organisations leveraging an outsourced mobility management service spend 47 percent less per device than companies with internal mobile management.

At the end of the day we all like to talk to a human when we are looking for help. With the scope of mobility now so broad, IT help desk personnel can struggle to support growing populations of mobility users.  

A MMS provider will provide a support channel manned by mobility experts. They will also have direct access to the telco carrier’s network systems so that issues can be resolved quickly and directly, without having the double-handling of dealing with the telco carrier’s support service.


How to Build a Corporate Mobile Phone Policy


A corporate mobility policy protects the interests of the company; and promotes the safety of individual employees. it also reduces mobile costs and influences employee productivity.


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