Testimonials
Providing mobile services to CCA Australia
In February 2008, VoicePlus became Coca Cola's account managers for mobile products, providing the company with a single point of contact for all its mobile needs. After a thorough analysis of the systems currently in place, VoicePlus designed and implemented a customised e-business process based around a dedicated website to manage mobile phone orders and keep track of car kit installations. CCA receives weekly reports of what has been despatched, and what is on back order and a monthly invoice that is broken down by cost centre for greater ease of internal accounting.
"We no longer need to chase orders, because VoicePlus notifies us of the ETA of an order, when it has been despatched, and what is awaiting delivery. This in turn reduces the demand on my time with fewer internal enquiries."
Emma Bourke
CCA Australia
Sydney Convention and Exhibition Centre
"At the Sydney Convention and Exhibition Centre we are in a building over a kilometre long and three levels in size with a workforce of over 800 people. Our mobile phones are a necessary part of our communications. As I have been employed in the hospitality industry for over 20 years I am often a hard taskmaster on people purportedly offering service. The staff at VoicePlus have always reached and often exceeded my expectations."
Roslyn Keough
Sydney Convention and Exhibition Centre
AG Private Advisory - utilising IP telephony solutions
AG Private Advisory is a financial advisory group with offices in Sydney and Melbourne. They wanted to be able to use their one receptionist, who is located in Sydney, to answer and redirect calls when the Melbourne sales staff were unable to take calls. VoicePlus proposed a solution that required two phone systems to be linked by Voice Over Internet Protocol (VoIP).
VoIP works by carrying the signal over the internet rather than using conventional telephone lines. A superior grade ADSL internet connection was permanently established between the two telephone systems, enabling calls between the two sites to be carried over the internet therefore saving on call costs. The installation of a quality LG phone system at both offices, coupled with good IP hardware and a business grade internet connection ensure near perfect voice quality.
The financial benefit to AG Private Advisory is significant. They require only one receptionist and one voicemail system for both offices. Even external calls between the two cities are cheaper because they are first carried between the offices via VoIP and then over the national phone network as a local call.
Compliments
Colonial First State - Mobile Support
I just want to let you know that Andrew is doing an outstanding job. You just can't fault his work, he responds quickly and accurately. It is a pleasure to deal with him
Thanks
Luella Allan Manager, Purchasing & Assets Business Services, EIT
SPC Ardmona - ebusiness workflow ordering & delivery solution
Can you pass on my compliments to relevant parties internally please. This will be the 4th email advising me of the status of my order from VoicePlus. The service and communication these guys have offered is nothing short of outstanding.
VoicePlus, my thanks to you all.
Cheers
Kind regards
David Tyrrell - National Business Manager - SPC Ardmona
Schindler Lifts Australia Pty. Ltd - Customer Service
My name is Winfred de Castro and I am writing to you about Customer Service and Mr. Pablo Butalia.
Customer Service (noun), Work done by one person or group that benefits another beyond agreed expectations
The above definition is exactly what Mr. Pablo Butalia have provided Schindler Lifts Australia with our communications network relocations of our Gold Coast and Adelaide branches. Pablo made sure that our target dates were met. This was done even with the tight scheduling and the need to coordinate several entities, namely, Telstra, VisionStream and others. Pablo provided consistent, timely and accurate feedback to Schindler and all parties concerned. During these relocations, Pablo displayed a high level of professionalism by keeping to his word and communicating back the ones requiring input from others.
Pablo is an asset to VoicePlus, your partners and, indeed, to VoicePlus' customers. Well done.
Thank you very much.
Yours Sincerely,
_____________________________________________________________
Winfred de Castro | National I.T. Manager - Schindler Lifts Australia Pty. Ltd.
