VoicePlus Protection Plan
Videos
How to use your Blackberry Bold as a modem
How to extend your Telstra mobile phone ring before diverting
LG iPEC 50
Telstra Service Excellence Partner
VoicePlus has outclassed close to 2000 Telstra dealers nationwide to be announced the inaugural award winner.
We reckon this makes VoicePlus the No.1 Telstra Dealer in the country!
VoicePlus took out the customer service business award at Telstra's Annual Partners Conference at the Royal Pines Resort in the Gold Coast in August 2010.
Telstra Mobile Data Usage
How can a Blackberry Business Solution help my business?
Rewarding Our People
At VoicePlus we know our single biggest asset is our people - so we make darned sure that we hold on to the good ones, reward them generously, and give them opportunities to shine.
We value our people and reward them fairly because we know they are:
- Professional
Our people are proud of VoicePlus - our reputation and achievements - which they have earned by providing a positive and professional service to all our customers.
- Experts in their field
We have subject matter experts, and expert skill sets across the range of Telecommunication disciplines and technologies.
- Always working to improve their skills and knowledge
All VoicePlus staff are constantly undergoing training to improve skills and ensure we are up to date with our knowledge base.
Ask Our Customers: CCA
“Since VoicePlus took charge of the mobile telecommunications services for Coca Cola Amatil and Coca Cola South Pacific, everything has become a lot more organised e.g. ordering process, turnaround time, communication, etc. Email requests are responded to in a timely manner and solutions are almost always provided and problems resolved within a day.”
Rita Noer – Finance Assistant, Coca Cola South Pacific
Account Manager
Your VoicePlus account manager is like having your own in-house telecommunications expert.
All VoicePlus customers - large and small - have their own dedicated account manager. In the fast moving world of telecommunications, your VoicePlus account manager will be a voice of reason and expertise.
Valuing Our People
At VoicePlus we know our single biggest asset is our people so we make very certain that we hold on to them, treat them with respect and generosity, and give them opportunities to shine.
Our commitment to our employees was recognised in 2011 by NSW Training who named VoicePlus as a finalist in their 'Employer of the Year - Small Business' awards.
e-Managed Service desk
e-Managed Service Desk is VoicePlus’ outsourced Service Desk Solution providing:
- A single point of contact for all devices
- Branded with your own corporate stamp - just like having an inhouse department answering the phone
- Always available personnel during business hours 8am-6pm
- Level 1 & 2 technical support
- Remote mobile device management
- Remote mobile device upgrade
- Customised deployment
Gartner Research signatory
VoicePlus is a signatory to Gartner Research. We joined this leading mobility and I.T. research organisation a year ago to ensure that we were up-to-date with the latest global thinking on industry trends and innovations. Our customers benefit directly from the knowledge we obtain from Gartner Research.
Why Choose VoicePlus?
VoicePlus is the best is the business. We are reliable – accurate – innovative – proven - just ask our customers.
What does VoicePlus do?
We design strategic solutions and provide day-to-day operational management of your mobile fleet, fixed line, data, and vehicle communications. We have over 600 customers large and small.
We are a Telstra Enterprise Partner and Telstra Business Partner.
Who is VoicePlus?
VoicePlus is a Telecommunications and IT specialist that has been servicing the Australian business community for over 16 years.
Located in Sydney, we service the entire country and we are 100% Australian owned and operated.
Ask Our Customers: SPC
"Can you pass on my compliments to relevant parties internally please. This will be the 4th email advising me of the status of my order from VoicePlus. The service and communication these guys have offered is nothing short of outstanding. VoicePlus, my thanks to you all."
David Tyrrell - National Business Manager, SPC Ardmona
Bonus for New Customers
If you are moving to Telstra from another carrier or are a start-up business who has not previously been with Telstra, we can also offer a range of Welcome Credits. These rewards for switching to Telstra range from $105 through to $600.
VoicePlus NRL Footy Tipping
VoicePlus has run an NRL tipping competition for customers, friends and employees for the past six years.
Go to VoicePlus NRL to view the competition summary and leaderboard for 2012.
Go to VoicePlus Tippers to see all our tippers.
We install handsfree car kits
VoicePlus installs an average of 40 handsfree car kits each week. We manage the mobile fleets of Coca Cola Amatil, Downer EDI, Hitachi Construction and many more. We come to your vehicle Australia-wide and install only quality products. What sort of car kit do you need?
Never Be Without A Phone
There is nothing more frustrating and unproductive than the wasted time which is endured when a mobile phone fails.
VoicePlus guarantees to replace a non-functioning mobile phone within 48 hours when your business joins the Advanced Handset Replacement Program.
Telstra Small Business Bundle
From Telstra for $150 a month get your premium business telephone and internet bundle
- A digital VOIP telephone line including monthly line rental fee
- FREE local and national Australia-wide calls
- FREE calls to ALL mobiles Australia-wide
- FREE calls to 1800 and 1300 numbers
- FREE Broadband Internet connection with 50GB+ data allowance
- One FREE Cisco 504 handset
- One FREE Cisco 527 router
- FREE Professional Installation Anywhere Australia-wide
- ZERO upfront cost
- All equipment included
- Paid off through your monthly Telstra bill over a 24 month period
Need Your Mobile Phone Repaired ?
A mobile phone repair, whether warranty or non-warranty, will generally take the phone out of the business for at least 3 weeks.
VoicePlus manages the repair process on behalf of its customers. We take on this time-consuming task so our customers can remain focused on their business.
VoicePlus can also assist in formulating a Repair Protocol. Non-warranty repairs can be costly and it may be useful to have a criteria which sets out when a handset should be repaired and when it would be more cost-effective to simply 
re-purchase.
Your Own eBusiness Web Portal
The VoicePlus e-Business online portal is a customised, web-based, electronic ordering, authorization, fulfillment and invoice system.
The e-Business portal is customised for each business, and therefore can restrict purchase options according to company protocol.
The site allows for the purchase of mobile phones and accessories, as well as the ordering of services such as car kit installations, international roaming activations, SIM card replacement, repairs and loan phones.
Has Your Business Fallen Behind?
In recent years Australian business telecoms management – particularly mobile fleet management – has been characterised by an outdated business model which largely does not support the contemporary business environment. According to renowned market analysts, Gartner Research, this approach will not survive into the near future.
The VoicePlus range of Professional Services addresses the strategic and operational requirements of mobile fleet management at every stage of the process providing a series of smart responses tailored for Australian business.
Reporting
Reporting and Analysis
CyReport™ is the central reporting module for all CyTrack products.CyReport™ collects data to create a database from which reports are generated that can be formatted into Excel, PDF, Word and numerous other formats.
There are over 150 different reports that are dynamically created.
Reports can be generated by:
- Extensions
- Incoming, outgoing or both
- Agent
- Call directories
- Call types
- Date range
- Many other options are available
Powerful Carrier Tariff Interface
Enables you to generate reports that track your telecommunications costs by extension, call types, agent or other directory types. The carrier tariff system is a simple interface that enables users to update information without expensive management facilities and support contracts. Tariff interface supports over 350 different telephone systems.
Directory and Information Services
The CyReport™ powerful Drag and Drop Directory has customisation and search facilities that allows you to setup groups of users into divisions or teams for reporting purposes. Whether it be a corporate or hospitality or bureau environment; the CyReport™ Directory also offers powerful messaging features that can be integrated to existing environments - such as e-mail, fax and also PC-mobile text messaging.
Integration to other CyTrack Products
CyReport™ is the central reporting module for all CyTrack products - so as you add additional solutions - such as CyQ™ or CyCall™. All reporting is done from the one central interface and database.
Hospitality Module
CyReport Hospitality is a specially developed version that provides a simple Front Desk interface for check in and out and bill preview, with additional features for miscellaneous charges. Tier charge and discount rate bands can be set, individual rooms can be named and assigned for guests. A simple interface allows hospitality managers to set different charge rates that can be selected on check in or set special discounted rates for Corporate or Gold Customers from a drop down list.
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