Call Management
VoicePlus recommends the CyTrack suite of products for all your call management needs.
At VoicePlus we use CyTrack in our own business to capture, direct, and monitor calls, and to produce a range of reports which help us to understand our business more clearly.
Call management is essentially about managing your telephone traffic in a manner that maximises customer satisfaction and minimises employee stress.
Current Models
Reporting
CyReport™ is a call logging and reporting system providing over 150 report options covering accounting, reporting, billing and call analysis features. CyReport™ is a component of the CyTrack suite of products and can be purchased stand-alone as a powerful low cost telephone information management and accounting system.Recording
CyRecord™ is a powerful and flexible voice recording solution with optional integration to applications such as Outlook, Customer Relationship Management System (CRM) or Access Database and many other Windows-based applications. Features include record-on-demand, random or full-time recording, or record by agent.Inbound Analysis
CyQ™ is an inbound call and queue management system offering powerful customised routing and automatic call distribution options, complemented by variable announcement management options.Outbound Analysis
CyCall™ is a telemarketing & outbound call management module which targeted approaches to customers and prospects while ensuring your business is meeting industry and government guidelines.Desktop Integration
CyDesk™ links your most important tools - the PC, telephone and internet to create advanced service management and business efficiency.
Contact Us
Subscribe to our newsletter
