Managed Mobility

In many Australian companies it is the IT department that has inherited responsibility for mobility management.  

This has arisen mainly as an accident of history.  When corporate mobility was in its infancy IT was required to ensure that corporate email could be received on those first Blackberry devices.  As mobility grew at a phenomenal rate and senior management wanted the latest devices and conveniences, IT was at the forefront of making it happen.

However, at some point along the journey, mobility management became so much more than hardware and software.

Mobility Management is not IT! 

Many of the tasks included in Mobility Management are not really IT at least that is what most IT Managers believe. A recent survey of IT specialists in the USA found a resounding majority wanted mobility management outsourced to anywhere just so long as it was off their plate!

Depositphotos 55610187 l 2015

It is difficult to argue that these tasks are IT...

  • procuring mobile devices
  • setting up smartphones
  • connecting a phone plan
  • managing SIM cards
  • delivering devices
  • repairing broken phones
  • replacing lost phones
  • adding international roaming
  • retrieving devices from departing employees…

And this list doesn't even touch on financial management or asset management tasks.

Is outsourcing mobility management the answer for the time-poor IT department?

The term Managed Mobility Services [MMS] was coined by industry research consultants, Gartner, in 2011 when they produced the white paper: Critical Capabilities for Managed Mobility Services, Analyst(s): Eric Goodness, Phillip Redman.

This paper has since evolved into Gartner’s revered annual Magic Quadrant for Managed Mobility Services.

Since 2011,  Gartner, Forrester Research, GigaOM, and other renowned industry research houses have published annual research on MMS. 

According to the Gartner definition:

Mobility Managed Services [MMS] encompass the IT and process management services required by a company to acquire, provision and support smartphones, tablets and ruggedised field force devices with integrated cellular and/or wireless connectivity. 

Atrium is a managed mobile service developed for Australian business by VoicePlus in partnership with Coca-Cola Amatil.

A reputable MMS provider will be able to

  • complete a business-wide mobility audit
  • undertake mobility benchmarking and asset register integrity
  • demonstrate informed analysis of emerging technologies that could be a relevant option
  • minimise risk by ensuring your business-critical communications activities are protected throughout the exercise
  • deliver a strategic plan 

They should also be able to

  • implement strategies to reduce costs 
  • implement strategies to enhance employee productivity
  • support decision-making around Corporate Mobile Policy 
  • provide information to support contract negotiations with telco carriers


VoicePlus is a Managed Mobility Service provider.

Atrium MMS has a proven track record in cutting the mobility costs of Australian customers such as Coca-Cola Amatil, KONE, CNHi, and Compass Group.

Symptoms Health Check

Managing mobility – from procurement to optimisation to reporting – is a major challenge for many Australian businesses.

All companies have to deal with constantly evolving mobile technology and heightened user expectations.

Is your business a prime candidate for MMS? Here is a checklist of symptoms:

DO YOU KNOW THE ANSWERS TO THE FOLLOWING QUESTIONS? If you are struggling to answer YES then your business would benefit from a Managed Mobility Service like VoicePlus Atrium.

 Outsourced Mobility Symptoms healthcheck table2

And the big question for IT…

Is time spent on mobility management preventing your IT specialists from utilising their core competencies and fulfilling core responsibilities?

The simple reality is that most Australian businesses in 2016 are barely keeping pace with the requirements of managing their current telecoms portfolio. Companies simply don't have the expertise or resources to do it all themselves. 

MMS providers can deliver a full-service online environment to manage all operational mobility requirements. Alternatively, MMS providers can deliver modules to help IT departments plug their knowledge or resource gaps –  such as telecom expense management (TEM), mobile device management (MDM), asset management, procurement and provisioning, helpdesk, or telco carrier services.

We’ve said it before and we’ll say it again – mobility is not really IT!  Well at least that is how many IT specialists feel.  Few IT departments have developed mobility expertise, and even fewer view mobility as core to their business.

A MMS provider has made mobility his business and passion. Outsourcing MMS will give your organisation access to skills and experience that might otherwise be out of reach.  A MMS provider will keep up with emerging technology, implement optimisation workflows, perform telco data analysis and consolidate findings to provide you with the high-level information necessary to help you make the important strategic mobility decisions.

It is not uncommon for many Australian businesses to have limited visibility of their mobility costs.

A key outcome of MMS is detailed visibility into mobile costs. With the help of a MMS provider, you will gain visibility into total spend, as well as an understanding of how company employees use their devices. A MMS  platform will monitor and communicate costs by individual or cost centre. This transparency acts an a continual audit with every employee's eyes on their bill.

Research consistently shows that enterprises spend less when they outsource mobility management. 

According to the Runzheimer mobility benchmarking report, organisations leveraging an outsourced mobility management service spend 47 percent less per device than companies with internal mobile management.

At the end of the day we all like to talk to a human when we are looking for help. With the scope of mobility now so broad, IT help desk personnel can struggle to support growing populations of mobility users.  

A MMS provider will provide a support channel manned by mobility experts. They will also have direct access to the telco carrier’s network systems so that issues can be resolved quickly and directly, without having the double-handling of dealing with the telco carrier’s support service.

Is outsourcing mobility management the answer for the time-poor IT department?

This guide helps CIOs to explore:

  • What is a Managed Mobility Service (MMS)?
  • Why outsource mobility?
  • Is your business a candidate for outsourcing?
  • Eight reasons why outsourcing could make sense for your business
  • How to choose a managed mobility service provider

CTA website 8 reasons

How to Build a Corporate Mobile Phone Policy

A corporate mobility policy protects the interests of the company; and promotes the safety of individual employees. it also reduces mobile costs and influences employee productivity.

Download Free Guide & Templates

Cost Optimisation

The key ROI for a managed mobility service is telecom expense management and optimisation outcomes. 

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Cost Visibility

Transparency and visibility of costs drives accuracy and accountability.

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Managed Mobility

Free IT resources from mobility management tasks to focus on the core business.

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