Cost Optimisation

Industry analysts estimate that telecommunications costs are typically 3% of an organisation’s revenue and one of the top five costs for Australian businesses. 

Without doubt the single biggest opportunity for telco cost savings is derived from cost optimisation.

VoicePlus' Atrium is a managed mobility service which delivers measurable cost optimisation programs across corporate mobile fleets and other end-point computing devices. 

Atrium cost savings are identified by Business Analytics and delivered through Telecom Expense Management [TEM] and Mobility Optimisation programs.

The main areas that TEM and Mobility Optimisation programs can be applied to are:

  • telco billing
  • mobile plans
  • mobile services
  • mobile devices
  • employee turnover change of ownership

“Up to 85% of company telecom bills are paid without any audit being undertaken.“

 “A staggering 80% of telecom bills include hidden charges or incorrect billing.”

 It’s shocking… but these are the findings of two of the most respected global industry research organisations, Gartner and Aberdeen Group.

Atrium puts TEM analytics in place to capture billing errors and ensure the correct rates are being charged.

Atrium TEMs software flags spend and usage anomalies and exceptions. These are analysed by the Atrium Business Analytic team and the Atrium Support team will raise the issue with the carrier and negotiate to a resolution. This usually involves credits being raised and applied to the account.

The most common errors in carrier billing are:

  • being charged for applications which are not being used e.g data plan on non-data mobile
  • being charged at incorrect call rates
  • intra-account benefits not being applied e.g. free calls to nominated numbers, shared data allowances


It's easy - if no one is watching - for costs to skyrocket. 

Visibility of billing keeps everyone honest.

One of the key outcomes of Atrium is a detailed visibility into mobile costs.

Atrium assigns every device and telco service to a specific user and cost centre. End users are given visibility of their monthly telco bills on the Atrium portal, and managers are able to view their team members’ bills.

This has obvious benefits in setting up cost saving strategies. It allows:

  • employees to become aware of and responsible for their costs
  • employees are more likely to be usage compliant with corporate policy with bill transparency
  • employees to act as "an extra set of eyes" as they audit their own telco bills and draw attention to errors
  • finance to gain an understanding of total cost of mobility ownership per employee

Visibility keeps employees compliant with company mobility policy and lets everyone be an auditor of their own usage.

Research consistently shows that enterprises spend less when they outsource mobility management.

According to the Runzheimer mobility benchmarking report, organisations leveraging an outsourced mobility management service spend 47 percent less per device than companies with internal mobile management. 

When it comes to cost saving, optimisation programs are key.

To be successful in delivering mobility optimisation outcomes, a MMS will follow a 4-step plan:

Step 1: Automate the collection of data and collation of reports. VoicePlus has developed proprietary software to collect and collate raw billing and asset management data into a series of dashboard reports.

Step 2: Business intelligence analysis of billing and asset management reports to highlight savings opportunities. VoicePlus Business Analysis teams will extract relevant findings and identify potential cost savings.

Step 3: The next vital step is to take the BI analysis and act. VoicePlus has developed optimisation workflows which act on savings opportunities that have been identified.

Step 4:  Reconcile activity and provide measurable bottom-line savings figures. 

A MMS provider will have clearly defined optimisation programs. They will complete the reporting, provide the business analysis to identify savings opportunities, and then implement optimisation workflows. Finally they will report back to the business each month the activities they have undertaken and the value of the savings achieved.


Device optimisation ensures that an organisation knows exactly what devices it has, where they are located, what content they hold, who they are assigned to, and what they cost.

When utilised in conjunction with an MDM platform, device optimisation outcomes will also protect the business if devices are lost or stolen.

 Device optimisation opportunities include

  • Removal or redeployment of redundant devices
  • Visibility of end users with multiple devices
  • Devices not enrolled on MDM/EMM platform

Don’t settle for reporting…Atrium delivers optimisation workflows to resolve these issues and cut costs.


In Australia it is most common for businesses to contract their mobile services to a Telco network provider for a period of 24 months, especially if a mobile device repayment option is included.

The business will take a “best guess” at the likely usage of each service type and match it to a contracted plan.

Ensuring that each of the mobile services the business owns are matched with the most competitive telco plan is the point of plan optimisation.

In order to be successful with plan optimisation, the business needs to measure the actual usage of a service against the plan allowances that are being paid for.

Plan optimisation can work two ways – the business can be paying for plan allowances that are not being used, or, individual services can be attracting excessive charges.

At VoicePlus, Atrium delivers plan optimisation analysis based on proprietary reporting software we have developed to isolate anomalies and capture instances of excessive use and under-use.

It will also analyse total mobile fleet usage to identify trend data; and where relevant to ensure total shared and bundled data is adequate.

Service optimisation identifies areas of waste from telco services and delivers a management plan to deliver savings outcomes.

Common opportunities revolve around non-compliant use such as:

  • 1900 numbers for gambling, competition hotlines, adult services
  • 1300 numbers for directory services or premium messaging services
  • International roaming charges where a roaming data pack has not been applied

Atrium applies business analytics to identify these instances and delivers an automated workflow to eliminate this expenditure.


Studies published by the Australian Institute of Management and Australian Human Resources Institute put average staff turnover at 14–20% per annum.


Best case scenario:

One-fifth of your corporate mobile fleet is changing hands over the course of a year.

Worst case scenario:

One-fifth of your corporate mobile devices are sitting unused and forgotten in a desk drawer ticking over at $60+ a month; or have walked out the door with a departing employee.


One of the key opportunities to optimise mobile devices and services is to successfully manage staff turnover, and this is an area where most businesses have plenty of room for improvement.

A Device and Service Retrieval and Redeployment Program will systemise the retrieval of devices and services from departing employees for redeployment within the business.

VoicePlus Atrium integrates with a customer’s HR records to receive a daily feed of employee movement. This allows automated workflows to retrieve devices and services from a departing employee for future redeployment within the business. It also allows tracking of a device or service across cost centres if an employee moves internally.

The key outcomes of Atrium staff turnover program are:

  • minimises the risk of devices being retained by departing employees
  • minimises the risk of devices with ‘live’ services lying dormant in desks
  • reduces the number of new devices and services being ordered
  • individual managers are required to assume responsibility for the devices held by their team
  • protects the integrity of cost centres
  • protects the integrity of the Asset and Service Register
  • secures corporate information held on devices
  • reduction in the number of devices needing to be purchased due to redeployment
  • reduction in the number of new connections/services required due to redeployment of existing on-contract services

How to Build a Corporate Mobile Phone Policy

A corporate mobility policy protects the interests of the company; and promotes the safety of individual employees. it also reduces mobile costs and influences employee productivity.

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