Above: VoicePlus Managing Director, Michael Giffney delivers his acceptance speech after VoicePlus was named CCA Supplier of the Year - IT and Telecommunications.
VoicePlus's reputation is built on our account management and customer service. VoicePlus employees are experts in applying new technology to provide your business with a competitive edge.
VoicePlus is a Gartner Research signatory. We joined this leading global mobility and IT research organisation to ensure that we keep up-to-date with the latest global thinking on industry trends and innovations.
Our customers benefit directly from the knowledge we obtain from Gartner Research.
In June 2016 VoicePlus Atrium was the only Australian Managed Mobility Service to be included in the Gartner Whitepaper Competitive Landscape: Independent Vendors Telecom Expense Management, 2016
VoicePlus works only with suppliers of longstanding reputation for quality, reliability and innovation.
At VoicePlus we service over 600 customers providing them with the products and services they require to maximise the productivity of their telecommunications spend. We deal with:
If you are with Telstra, you should be with VoicePlus.
We are proud to be both a Telstra Enterprise Partner and a Telstra Business Accredited Partner.
Our account managers are aligned with your Telstra account team and we provide a single point of contact between your business and Telstra.
Located in Sydney, we service the entire country and we are 100% Australian-owned and operated.
A comprehensive range of Professional Services - for every stage of the telecoms product life cycle, customised to meet your business requirements.
Experienced and reliable account management – superior industry and technical knowledge. Like having your own in-house expert.
Reliable & accurate support staff – low turnover, longevity in the role, superior knowledge of Telstra systems and services. VoicePlus invests in professional development and has developed an environment of continuous learning.
State of the art internal systems – merging seamlessly with Telstra network, bringing clarity to managing multiple platforms and a mixed bag of mobility, fixed and data devices.
Proven capability - providing superior management of the daily operational requirements of a large mobile, fixed and data fleet at enterprise level
Real people meeting customer needs in real time, all the time. We answer the phone within 3 rings 95 times out of 100!
Customised online solutions, electronic ordering and fully-tracked customer care systems.
Telstra Enterprise Partner 2008, Telstra Business Systems Partner 2005, Telstra Business Partner 1990.
Apple, Samsung, Microsoft, BlackBerry Alliance, Cisco, LG Nortel Gold partner, Shoretel, HP, THBury, Navman.
Telstra Service Excellence award, Telstra Business and Telstra Enterprise & Government sectors. Announced at Telstra Annual Partners Conference, Gold Coast, August 2010.
Winners Coca-Cola Supplier of the Year , IT & Telecommunications - 2014; Runners-Up Coca-Cola Amatil Supplier of the Year, Process Efficiency - 2012, 2009; Finalists CCA Supplier of the Year 2010.
VoicePlus has many customers from small business to global iconic enterprise.
A number of our customers have been with VoicePlus for many years, including
|Intercontinental Hotel Group||2005|
|Huhtamaki Australia Limited||2006|
|Reserve Bank of Australia||2010|
|Hilton Hotels Group||2011|
|NSW Business Chamber||2011|
|Metal Manufacturers MMEM||2011|
If you would like to discuss the VoicePlus Essentials service with other customers please ask us to supply you with reference details.
Don't take our word for it - ask our customers what they think of our service!
“Since VoicePlus took charge of the mobile telecommunications services for Coca Cola Amatil and Coca Cola South Pacific, everything has become a lot more organised e.g. ordering process, turnaround time, communication, etc. Email requests are responded to in a timely manner and solutions are almost always provided and problems resolved within a day.”
Rita Noer – Finance Assistant, Coca Cola South Pacific
"Can you pass on my compliments to relevant parties internally please. This will be the 4th email advising me of the status of my order from VoicePlus. The service and communication these guys have offered is nothing short of outstanding. VoicePlus, my thanks to you all."
David Tyrrell - National Business Manager, SPC Ardmona
"I’d like to commend VoicePlus on the excellent service and responsiveness I receive from both Elton (account manager) and Sandra (support). This is a combination of very good feedback from my mobile coordinator, as well as my first hand experience today when Sandra set up my iPhone very efficiently. Please pass on my thank you and nice doing business with your company.
Paul Tam - Head of Communications Infrastructure, Citi Technology Infrastructure
"I’m not sure how to express my thanks for arranging this. I will try to identify the right folk in Citi to highlight what you have done for me – but more importantly please accept my personal thanks for resolving this ‘mistake’ that under the circumstances would have been for my own account. You have achieved the very best outcome for me."
Dougal Thomson - Director, Global Relationship Banking, CitiBank
VoicePlus takes great pride in providing our customers with outstanding innovation, strategic direction and hands-on service.
2014 was a special year for VoicePlus as we outperformed global giants IBM, Microsoft, Lenovo and Canon to be named the Coca-Cola Amatil Supplier of the Year for IT&T.
Managing Director of VoicePlus, Michael Giffney, said:
"It’s has been a goal of VoicePlus to achieve this award for many years. It was six years ago we began collaborating with CCA to develop a unique customised solution for mobile fleet management - the Atrium+ Solution. In FY14 Atrium+ delivered quantifiable value, innovation, productivity gains and brilliant customer service."
The award was presented to VoicePlus by CCA Chief Information Officer, Barry Simpson, at the annual Supplier of the Year Awards function held at Centennial Hall, Sydney on Thursday 11 September 2014. He said:
"The customer service ethic at VoicePlus is one to aspire to. The team has a can-do attitude combined with forthcoming ideas about better ways to manage CCA's telecommunications services. With a team of 28, this small business has punched well above its weight for CCA."